Terms & Conditions
TERMS AND CONDITIONS OF SERVICE
1. Acceptance of Terms
By scheduling or receiving any refrigeration, heating, or air conditioning (HVAC) services, repairs, maintenance, or installations (collectively, the "Services") from Professional Mechanical Services ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be legally bound by these Terms and Conditions. If you do not agree to these terms, please do not book or receive our Services.
2. Estimates, Pricing, Scope
Estimates: Any estimate/quote provided by the Company is based on the information available at the time. It is not a fixed-price quote unless explicitly stated in writing.
Changes in Scope: If unforeseen conditions arise or additional work is required, the Company will notify you before proceeding. You agree to pay for any such additional work at our then-current rates.
3. Payment Terms
Payment Due:
-Full payment for the diagnostic service is required before service is performed.
-Full payment for Services is due upon completion of the work.
Accepted Payment Methods: We accept cash, checks, debit cards, Zelle, and most major credit cards.
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Credit Card Payments:
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Please note: Credit card payments can only be processed once this agreement is signed.
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By providing credit card information, you authorize Professional Mechanical Services to charge the card for the total amount of the invoice upon completion of the Services.
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NO CREDIT CARD CHARGEBACKS: You are not permitted to reverse credit card charges. Any reversal is a violation of these Terms and Conditions. (Please see “Disputes and Chargebacks” section below.)
4. Disputes and Chargebacks
You agree to notify Professional Mechanical Services immediately in writing of any billing errors or disputes and provide us with a reasonable opportunity to resolve the issue. If you initiate a chargeback in violation of these Terms or for services that were properly rendered, you agree to be liable for all legal or other costs incurred by Professional Mechanical Services to defend the chargeback, including but not limited to chargeback fees, administrative costs, and reasonable attorneys' fees.
Deposits: For large installations or special-order equipment, a deposit of up to 50% is required before work begins or equipment is ordered. Deposits for custom or special-order parts and equipment are non-refundable once the order has been placed.
5. Cancellations and Rescheduling
Notice Required: You must provide at least 24 hours' notice to cancel or reschedule an appointment.
Fees: Failure to provide sufficient notice, or missing an appointment without notice, may result in a non-refundable cancellation or no-show fee of $75.
6. Warranties
Workmanship: The Company warrants its labor for a period of one year from the date of service completion. This warranty covers defects resulting from our workmanship and will be repaired at no charge for labor.
Manufacturer Warranties: All equipment and parts are covered solely by the manufacturer's warranty. The Company will assist in processing warranty claims but is not responsible for the manufacturer's warranty terms, delays, or denials.
Warranty Voids: All warranties are void if the equipment is subjected to misuse, alteration, neglect, accident, or if repairs are attempted by persons other than Company-authorized technicians.
7. Limitation of Liability
To the fullest extent permitted by the laws of the State of Georgia, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the Services, including but not limited to loss of use, loss of food or medicine, loss of profits, or damage to personal property. Our total liability shall not exceed the total amount paid by the Customer for the specific Services that are the subject of the claim.
8. Customer Responsibilities
You agree to:
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Provide accurate information regarding the issue and your system.
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Ensure the work area is safe, clean, and accessible for our technicians.
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Secure all pets before and during the service visit.
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Obtain any necessary permissions from landlords or homeowners' associations.
9. Governing Law and Dispute Resolution
These Terms and Conditions and the provision of all Services shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of laws principles. The parties acknowledge that the transaction bears a reasonable relation to the State of Georgia.
Any dispute arising out of or relating to these Terms or the Services shall first be submitted to good-faith mediation in Cobb County, Georgia. If mediation fails, the exclusive venue and jurisdiction for any legal action or proceeding shall be the Superior Court of Cobb County, Georgia, or the Magistrate Court of Cobb County, Georgia, depending on the amount in controversy. The parties waive any objection to the venue in Cobb County on the basis of an inconvenient forum.
10.SMS Terms and Conditions
-SMS Consent & Privacy
The information, such as phone numbers, obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing or promotional purposes.
-How To Opt-In:
Web Form:
By submitting your phone number via our Contact Us or Home page form, you opt in to receive service-related text messages from Professional Mechanical Services. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time. Please refer to our privacy policy and SMS terms and conditions on our website.
Our messages will be used for appointment reminders, technician arrivals, quotes, payments, invoices and cancellations.
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No Marketing Sharing: No mobile information or SMS consent will be shared with any third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text to Join Option:
You can opt-in to receive service-related text messages by submitting a form on our Home or Contact Us pages, or by texting HELP to 770-933-7055 for service updates from Professional Mechanical Services. Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe.
-Types of Communications
If you have consented to receive text messages from Professional Mechanical Services, you may receive automated or manual messages related to:
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Confirming, rescheduling, or canceling service appointments.
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Estimates, pricing sheets, and project scopes.
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Billing notices and invoice links.
-Message Frequency
Message frequency may vary depending on the type of communication and your interactions with us. For example, you may receive an average of 2 or more SMS messages per week related to active appointments, service updates, or billing inquiries.
- Fees and Rates
Please note that standard message and data rates may apply, depending on your mobile carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. Professional Mechanical Services is not responsible for any fees charged by your wireless provider.
-How to Opt-Out
You can opt out of receiving SMS messages from us at any time. To stop receiving messages, simply reply STOP to any text message you receive from us. Alternatively, you can contact our office directly to request manual removal from our messaging list. After opting out, you may receive one final text confirming your removal.
- Customer Support & Help
If you are experiencing any issues or have questions regarding our messaging program, reply with the keyword HELP to any text from our number 770-933-7055. You can also get assistance directly from our team by:
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Phone: Call us at 770-933-7055
11. Entire Agreement
These Terms and Conditions constitute the entire agreement between the Customer and the Company regarding the subject matter hereof and supersede all prior agreements and understandings, whether oral or written.
I agree to the above Terms and Conditions. I understand that credit card chargebacks are not permitted.
Customer’s Printed Name: ________________________________________________________________
Customer Signature: ________________________________________________________________
Date Signed: ___________________________________________